INTERSOS is a non-profit, non-governmental humanitarian organization whose objective is to assist victims of natural disasters and armed conflicts. INTERSOS bases its action on the values ​​of solidarity, justice, human dignity, equal rights and opportunities for all peoples, respect for diversity, coexistence, and attention to the most vulnerable social groups.

Terms of reference

Job Title : Program Coordinator

Code : SR-38-9744

Country: Democratic Republic of Congo

Place of assignment : Goma with visits to the various Bases

Start date : 05/15/2025

Contract duration : 12 months

Under the supervision of: Head of mission

Functional supervision: Deputy Regional Director

Dependents: Program Manager

Duty station: No family

General context of the project

The humanitarian situation in the DRC remains complex and has generally deteriorated in recent years, consisting of multiple and overlapping crises, particularly in the eastern provinces of the country, which face endemic violence and armed conflict. Insecurity has led to massive and repeated displacement. The impact of violence on civilians is a major concern with regular violations of human rights and international humanitarian law, including targeted attacks against civilians and a high prevalence of gender-based violence.

INTERSOS has been present in the DRC since 2010 and is currently working in Ituri, North Kivu, South Kivu and Haut Uele through protection programs, including protection monitoring in partnership with the Humanitarian Fund and UNHCR, and nutrition programs and partnership with WFP and UNICEF.

General objective of the position

Support the Head of Mission in developing, defining and managing the mission programme in accordance with INTERSOS strategies, plans and policies.

Lead the development of new concept notes and project proposals in collaboration with the Deputy Regional Director and the senior management team.

Supervise, coordinate and provide quality support to project managers and program managers to develop and implement the program within the mission.

Main responsibilities and tasks

Strategy and representation

• Support the Head of Mission and SMT in the development, implementation and evaluation of the mission’s strategy, programme and project quality, in line with INTERSOS national strategy, policies and guidelines. Provide up-to-date information, inputs and recommendations for new and ongoing interventions in the country.
• In coordination with the technical referents, the Deputy Regional Director leads the design and development of new potential funding opportunities and new concept notes / project proposals by writing the narrative and contributing to the preparation of the budget, ensuring collaboration with all support departments (HR, Logistics and Security).
• Regularly conduct context analyses (socio-economic situation of the country, trends, needs and gaps of donors) in order to identify funding opportunities. Is responsible for the correct study of data collected in the field and the detection of the needs of the population, the study of the context, the translation of strategic macro-objectives into concrete actions and the analysis of the consequences of an INTERSOS intervention, the assessment of risks and constraints and the definition of priorities
• In coordination with the Head of Mission, establish and maintain collaborative relationships with relevant donors, project stakeholders, local partners and other organizations working in the region. Establish strategic partnerships with local organizations and stakeholders where possible.
• In collaboration with the Head of Mission and technical referents, proactively participate and represent INTERSOS in meetings with donors and relevant stakeholders.
• Support the SMT in maintaining productive working relationships within the various coordination forums (clusters, working groups, etc.) at the national level

Implementation, reporting and quality control

• Oversee and maintain project work plans and related financial plans with input from program managers and relevant team members. Prepare quality narrative reports reflecting project progress and status in a transparent, timely and professional manner.
• In coordination with all other departments, ensure the smooth running of operations and support the implementation of the program
• Provide advice and support to project managers and program managers in project management and project cycle, work planning, activities, budget management and all operational and management aspects. Support in planning and monitoring the implementation of activities, budget monitoring and achievement of results
• Monitor the progress of each project. Supervise, plan, monitor, evaluate and ensure the quality of work and the achievement of high standards in design, implementation and evaluation
• Lead kick-off planning and final review meetings for each project
• Ensure the application of INTERSOS procedures and compliance with donor policies, procedures and procurement for reporting and implementation, in collaboration with the Head of Mission and the Deputy Regional Director
• Contribute to the timely processing of all donor comments on proposals, in liaison with relevant staff and Headquarters.
• Collaborate with Finance, Logistics, HR, MEAL, SMT and Security departments in developing new proposals.
• Ensure that contractual obligations and reporting deadlines are known and respected by all departments.
• Inform relevant staff of identified issues and seek advice from headquarters on potential solutions that would enable donors to comply with legal requirements.
• With the support of the Financial Coordinator, oversee the management of budgets in accordance with donor and INTERSOS guidelines, supporting budget and programme revisions as necessary.
• Organize regular program meetings
• Monitor expenditures through monthly program review meetings and financial expenditure reports prepared by the Finance Department.
• Support the Head of Mission and the MEAL department in setting up and implementing the projects’ MEAL plans and activities
• Provide oversight and feedback on the monthly Project Assessment Tool (PAT)
• Ensure regular updating of IMP project sections
• Ensuring quality reporting to donors
• Ensure timely submission to headquarters and donors

Human resources management

• Responsible for leading, supporting and supervising program managers and project leaders, building their capacity and ensuring regular evaluation through the Internal Review Process (IRP) tools. Providing coaching, identifying training needs and evaluating staff under his/her hierarchical supervision
• In collaboration with the HR department and the Head of Mission, support the recruitment of new employees
• In collaboration with the HR department, ensure that program managers/project managers respect INTERSOS rules and regulations and adhere to the INTERSOS core charter, values ​​and code of ethics

Required profile

Education

• Advanced university degree in international affairs, development, international political economy or other relevant field

Professional experience

• Minimum of five years of experience in similar positions, in humanitarian contexts

Professional requirements

• Ability to manage a large team
• Strong knowledge of proposal development and financial management
• Experience working with major grants and international donors
• Experience in integrated project management desirable
• Essential computer skills (Word, Excel and Internet)

LANGUAGES

• French and English required

Personal requirements

• Good organizational and planning skills
• Leadership, team management and cooperation
• Behavioral flexibility
• Negotiation and decision-making skills
• Diplomatic, interpersonal and communication skills
• Ability to take initiative and work independently
• Understanding of principles, standards and best practices in humanitarian operations
• Commitment to INTERSOS Principles